Refund policy

Return and Refund Policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You’ll need the receipt or proof of purchase.

To start a return, contact us at kusuma@nextcart.com.au
Please note that returns will need to be sent to the following address:
1312/238 Flinders St, Melbourne, Victoria, 3000

Return Process

  1. Once your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
  2. Important: Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, contact us at kusuma@nextcart.com.au

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective,
  • The item is damaged, or
  • You received the wrong item.

We’ll evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please get in touch with us.

Note: We do not accept returns on:

  • Sale items
  • Gift cards

Exchanges

The fastest way to ensure you get the item you want is:

  1. Return the item you have.
  2. Once your return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we’ll notify you about the approval or rejection of your refund.

Refund Process

  • If approved, your refund will be automatically processed on your original payment method within 10 business days.
  • Please remember that it may take some time for your bank or credit card company to process and post the refund.

Issues with Refunds

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at kusuma@nextcart.com.au